Returns & Exchanges

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
  • Any Custom Products 
  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items 
To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturers. 

There are certain situations where only partial refunds are granted (if applicable) 
  • Book with obvious signs of use 
  • CD, DVD, software, video game, or vinyl record that has been opened 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery 
Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerService@CuartedByKayla.co
Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CustomerService@CuartedByKayla.co
Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
Shipping 
To return your product, you should first email CustomerService@CuartedByKayla.co

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

Our Story

My name is Kayla Brandstetter and I am the Founder of CBK!

Curated By Kayla is a woman owned & operated organization, with a mission to empower small businesses, better the community, and assist those in need by curating an assortment of products for every occasion.

By shopping with CBK, you will be supporting other start-up brands that are thought leaders and innovators in their spaces.

Best of all? Project 1% allows us to donate a portion of our proceeds to our charitable partners in need.

Thank you for choosing CBK and I would love to hear your feedback!

-Kayla Brandstetter

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Project 1%

We pledge to donate 1% of profits to nonprofit partners annually and take every opportunity to assist young entrepreneurs on their mission to grow their businesses